UK build dates

[cutting42]

Got a great call today from my dealer. My build slot is agreed for Nov with a Dec delivery. Very excited now there is a date to think about!

https://porsche-code.com/PT3NHLI8

 

[Matt-Taycan]

Took your ad

So after becoming increasingly annoyed with lack of updates from my dealer i took matters into my own hands, and emailed Porsche customer support directly, advising them of my commission/ order number . and lo and behold this morning my Cayenne has magically appeared in my app.

Not sure why the dealer couldnt sort this , but just smacks of laziness and lack of customer care.

Anyhow, my Cayenne is now at Milestone 3 of 8 according to my app, so im now happy that progress is happening, but somehow even more annoyed with my dealer !!

Vehicle is expected into the UK between 14/09 & 23/09


So if you're not getting info from your dealer, its worth an email direct to Porsche with your commission number !

I've had a similar experience with my dealer. I can get the updates but i always have to ask and for some reason they only ever want to fob me off with the bare minimum. I always push for more.
Anyway, have taken your approach and emailed direct. I waited the 5 days for "document verification" within the app. 5 days is long enough when my delivery is supposed to be only 17 days away(looks like we could be on the same boat into the UK)

 

[Wivenhoe]

Matt. Crap dealer compared to mine. What documentation docs did you provide - when I was getting the message it looked like proof of ownership not just an order. Really frustrating that they haven’t got TYD sorted for initial orders in the UK. If your not putting a private plate on, then at least you’ll get a 76 one.

 

[tinamancar]

I placed my UK order about a month ago and have a TYD on the app. I was an existing owner so didn't require verification. My dealer sorted as part of placing order. Car due in November.

 

[CHP]

I placed my UK order about a month ago and have a TYD on the app. I was an existing owner so didn't require verification. My dealer sorted as part of placing order. Car due in November.

This only happens if you choose to delete assigned car or email addresses on file do not match. Indeed, this is carried out by dealer. New orders after official release have TYD.

 

[Matt-Taycan]

Matt. Crap dealer compared to mine. What documentation docs did you provide - when I was getting the message it looked like proof of ownership not just an order. Really frustrating that they haven’t got TYD sorted for initial orders in the UK. If your not putting a private plate on, then at least you’ll get a 76 one.

It requested proof of ID (Photo of Driving License) and i don't remember exactly the wording but i did get the impression that Proof of Order would be sufficient. Uploaded the signed Order/Contract PDF. Still hasnt been verified.
My dealer did respond saying that the car needs to show "out of production" on their internal system before App access/tracking is possible. I'm not convinced.
Hopefully by Tuesday something will have happened.