UK build dates

[Wivenhoe]

Matt - as Throb says, I was only offered the Vodafone tracker

 

[Matt-Taycan]

Yesterday was a bad day! After asking (always have to ask) for a post bank holiday progress update, i finally received an email, at the end of the day...

“ Due to current challenges in the supply chain and constraints in parts availability of certain components, the supply situation has become increasingly constrained. As a result, lead times for selected vehicle configurations may be extended and confirmed delivery dates may need to be postponed"

Bearing in mind my Cayenne supposedly went into production 17.08 and seemingly still reached "exit compound" stage on the 24.08...

Many of us experience delays and we do our best to be understanding and patient. However, in spite of production delays being out of the hands of the dealership, there comes a point where it is absolutely their responsibility to manage customer satisfaction and the experience. I feel It's now time for my dealership to step up and start managing.
Originally I was sold a scenario of a June Build slot and receiving the dealerships first Turbo Coupe. June soon slipped to early August and then late August and now late October for a November delivery.
To get the deal done on the Cayenne, I agreed to let them have my Taycan almost immediately. I have been without it since 9.04, expecting to be Taycanless 10-12 weeks. Sure, i've managed but that's not really the point when 10-12 weeks turns into 29 weeks and 5 days

Clearly, lots to discuss with them. I'll be paying them a visit this morning.

 

[Moheisen(FirstEV)]

Originally I was sold a scenario of a June Build slot and receiving the dealerships first Turbo Coupe. June soon slipped to early August and then late August and now late October for a November delivery.
To get the deal done on the Cayenne, I agreed to let them have my Taycan almost immediately. I have been without it since 9.04, expecting to be Taycanless 10-12 weeks. Sure, i've managed but that's not really the point when 10-12 weeks turns into 29 weeks and 5 days

Clearly, lots to discuss with them. I'll be paying them a visit this morning.

I am so sorry to hear that. In my opinion, this is unacceptable.

I am really getting sick of these Porsche dealerships, because there are so many that are NOT living up to the brand image. It really doesn't matter if you can manage without it; it's just a matter of principle. What annoys me is that their obvious answer will probably be that “they can’t foresee different situations, bla bla bla” and they will probably throw a force majeure clause comment that is in the contract. I hope you get something of value in your conversation with them.

 

[Wivenhoe]

Matt you are really up against it. The screen shot doesn’t have the Actual Date column - is the exit compound an actual as well. Apologies for stating the bl**ding obvious, but 7 weeks post exit regular production is extraordinary And the dealer must be able to find out which components are causing it - do you think it’s the techno wheel issue. That may explain how the car could be built with the wheels fitted in the compound.

As you dealer is very poor - I’ll see if my contact at the local dealers can find out what the issue is.

 

[Matt-Taycan]

I am so sorry to hear that. In my opinion, this is unacceptable.

I am really getting sick of these Porsche dealerships, because there are so many that are NOT living up to the brand image. It really doesn't matter if you can manage without it; it's just a matter of principle. What annoys me is that their obvious answer will probably be that “they can’t foresee different situations, bla bla bla” and they will probably throw a force majeure clause comment that is in the contract. I hope you get something of value in your conversation with them.

Totally agree. Definitely in the realm of entirely unacceptable now. The brand image point is spot on with how i feel about it too. Falling well short of how Porsche pitches itself within the market

 

[Matt-Taycan]

Matt you are really up against it. The screen shot doesn’t have the Actual Date column - is the exit compound an actual as well. Apologies for stating the bl**ding obvious, but 7 weeks post exit regular production is extraordinary And the dealer must be able to find out which components are causing it - do you think it’s the techno wheel issue. That may explain how the car could be built with the wheels fitted in the compound.

As you dealer is very poor - I’ll see if my contact at the local dealers can find out what the issue is.

Annoyingly my sales assistant has a habit of strategically cropping the screenshots. I dont know if its deliberate for some reason. That will be stopping as of today... "just send me the whole F'ing thing!!"
I'll definitely be asking for specifics on the delay. It wont be Techno Wheel related as i scrapped those weeks ago and accepted an alternative wheel TO AVOID DELAYS

I'll update later today

 

[1AX]

My original timeline was similar to @Matt-Taycan (June build, slipped to July, then August, we're now in September) from the same dealership. Also compromised on the Sport Techno wheels to speed up the process.

Car completed production on 13th August and has so far made it as far as Grimsby port. In past Porsche build experience, the logistics from exiting the factory to dealership has always been remarkably quick, but 3 weeks on and no confirmed date for it to arrive at the Leicester OPC as it stands...

This part I find frustrating as it's sat only 2 hours away from the dealership - would go and fetch it myself if they let me!

 

[Matt-Taycan]

My original timeline was similar to @Matt-Taycan (June build, slipped to July, then August, we're now in September) from the same dealership. Also compromised on the Sport Techno wheels to speed up the process.

Car completed production on 13th August and has so far made it as far as Grimsby port. In past Porsche build experience, the logistics from exiting the factory to dealership has always been remarkably quick, but 3 weeks on and no confirmed date for it to arrive at the Leicester OPC as it stands...

This part I find frustrating as it's sat only 2 hours away from the dealership - would go and fetch it myself if they let me!

I'm very envious that your car has progressed as far as it has.

My visit to the dealership did not go well from a "Customer Satisfaction" point of view. Was met with a lot of "No's", "we can't do that", "our hands are tied", "It's a global issue", "all our other customers are in the same position and we can't assist everyone"... They did tell me i was able to cancel my order if i felt it was necessary. Which always makes a customer feel valued

I even offered to buy another temporary car in the meantime... but i would of course need some sort of commitment on the depreciation or a really good upfront price to compensate. But they we're very eager for me to "just continue being patient".

I've got some thinking to do. And any advice from anyone would be well received

 

[KieranB]

I'm very envious that your car has progressed as far as it has.

My visit to the dealership did not go well from a "Customer Satisfaction" point of view. Was met with a lot of "No's", "we can't do that", "our hands are tied", "It's a global issue", "all our other customers are in the same position and we can't assist everyone"... They did tell me i was able to cancel my order if i felt it was necessary. Which always makes a customer feel valued

I even offered to buy another temporary car in the meantime... but i would of course need some sort of commitment on the depreciation or a really good upfront price to compensate. But they we're very eager for me to "just continue being patient".

I've got some thinking to do. And any advice from anyone would be well received

That is very frustrating. I am due to go into build in 6 days... but based on your post I am not confident at all that those dates will hold.

Previously, I had a very similar experience to you when ordering an eTron GT a few years back. It was two weeks away from delivery and they delayed the order... for 6 months!! The dealer could do nothing but apologise... which did not change anything. In your case I would be extremely frustrated by the dealer response.

In the end, it all comes down to a simple choice. You wait or cancel, as those are the only variables that you can control. And that depends on how much you want the car, or what alternative you have.

As for some form of compensation for your experience I would bypass the dealer the write to HQ directly. I did this with the eTron GT and got £500 credit for tyres/ service etc as a goodwill gesture. I would have preferred the original delivery date, but I decided to wait and take the small gesture. Worth a try to ease some of the pain. Ultimately, when the car does arrive this will all be history and quickly forgotten as you enjoy your new toy.

 

[CHP]

I'm very envious that your car has progressed as far as it has.

My visit to the dealership did not go well from a "Customer Satisfaction" point of view. Was met with a lot of "No's", "we can't do that", "our hands are tied", "It's a global issue", "all our other customers are in the same position and we can't assist everyone"... They did tell me i was able to cancel my order if i felt it was necessary. Which always makes a customer feel valued

I even offered to buy another temporary car in the meantime... but i would of course need some sort of commitment on the depreciation or a really good upfront price to compensate. But they we're very eager for me to "just continue being patient".

I've got some thinking to do. And any advice from anyone would be well received

I was in a similar position when I handed back my lemon. Does your dealer know about your other cars? I was able to strike a deal to get loaners for longer weekends or holidays. Worked well for first half but then they had shortage of loaners so got more complicated. Anyway, response from your dealer is frustrating but guess nothing you can really do about if you want a Cayenne. It’s a fantastic car and for sure worth the wait. Just wonder what the global issue is?

 

[Matt-Taycan]

That is very frustrating. I am due to go into build in 6 days... but based on your post I am not confident at all that those dates will hold.

Previously, I had a very similar experience to you when ordering an eTron GT a few years back. It was two weeks away from delivery and they delayed the order... for 6 months!! The dealer could do nothing but apologise... which did not change anything. In your case I would be extremely frustrated by the dealer response.

In the end, it all comes down to a simple choice. You wait or cancel, as those are the only variables that you can control. And that depends on how much you want the car, or what alternative you have.

As for some form of compensation for your experience I would bypass the dealer the write to HQ directly. I did this with the eTron GT and got £500 credit for tyres/ service etc as a goodwill gesture. I would have preferred the original delivery date, but I decided to wait and take the small gesture. Worth a try to ease some of the pain. Ultimately, when the car does arrive this will all be history and quickly forgotten as you enjoy your new toy.

I'm sure some folk aren't too bothered about this part of the new car process but the buying, configurating, lead up to delivery are an important part for me. It's quickly getting very tainted.
I have just finished up two emails. One direct to Porsche GB and the second to the Sytner Group. Lets see what they have to say. I'm not terribly optimistic but i've remained extremely flexible with possible solutions

 

[Matt-Taycan]

I was in a similar position when I handed back my lemon. Does your dealer know about your other cars? I was able to strike a deal to get loaners for longer weekends or holidays. Worked well for first half but then they had shortage of loaners so got more complicated. Anyway, response from your dealer is frustrating but guess nothing you can really do about if you want a Cayenne. It’s a fantastic car and for sure worth the wait. Just wonder what the global issue is?

Yes the dealer knows about the other cars we currently have, have on order and the 5 other Porsche in the past 9 years... its certainly not about preferential treatment but at some point brand/group loyalty must stand for something . Surely?
Oh well. And They know damn well i want the Cayenne. They've got me by the balls

 

[Wivenhoe]

Matt. I would also go over the head of sales and find the name of the Centre Principal and call him - e.g. Nottingham's is Jonathon Holdon. I would tell him that his salesman has been unhelpful and has told you that if you are not prepared to be patient you should cancel. That should have the desired effect.

My dealer says that if any review is less than "exceeded expectation" it causes an issue for the dealer.

 

[CHP]

Matt. I would also go over the head of sales and find the name of the Centre Principal and call him - e.g. Nottingham's is Jonathon Holdon. I would tell him that his salesman has been unhelpful and has told you that if you are not prepared to be patient you should cancel. That should have the desired effect.

My dealer says that if any review is less than "exceeded expectation" it causes an issue for the dealer.

Good point. Worth a try. Cayenne EV so far seems to be an excellent product. I only had minor glitches and overall very happy. I would say Cayenne EV exceed expectations. Drove back from Cornwall yesterday, just so relaxing to drive and "sufficient" speed when needed. I didn't even feel the need to overtake every single car as cruising and listening to music was so enjoyable and knowing you can overpass all of them easily when single turns into double lane.