"Porsche No. 1 In Latest J.D. Power US Dealer Service Customer Satisfaction Study" - article

[Tooney]

Satisfaction with Dealer Service Remains High but Owners Face Long Appointment Wait Times and Communication Shortfalls, J.D. Power Finds

The study finds that customer satisfaction with the service of electrified vehicles—both battery-electric (BEV) and plug-in hybrid (PHEV) vehicles—continues to trail satisfaction among owners of internal combustion engine (ICE) vehicles by a wide margin. Satisfaction (on a 1,000-point scale) among mass market BEV owners is 51 points lower than among owners of mass market ICE vehicles, and satisfaction among premium BEV owners is 57 points below that of premium ICE vehicle owners. The ongoing lack of well-trained EV technicians and frontline personnel is a key factor in the shortfall.

 

[mokre]

This more or less mirrors my experience at the last service, where I had a bunch of battery modules replaced. It took them 11 weeks to actually return the car to me (edit: two of these weeks were actually Thanksgiving and Christmas so let's call it 9 weeks actual "working" time). The only reason I knew anything at all about the status was because I constantly, but respectfully, asked for updates every week. The dealer generally didn't have anything to share until about 5 weeks in when finally porsche NA confirmed to the dealer that the battery was delivered for repair to the service center.

It was radio silence after that until the dealer confirmed they'd received the battery back and were going through the reinstall process.

I never did get an answer from Porsche NA about why the battery had to be shipped in a DDR crate and it couldn't be repaired at the dealer.

 

[Mr.Smith]

This is whaha included in the Porsche tax. Definitely makes it a worth while experience

 

[Tooney]

I never did get an answer from Porsche NA about why the battery had to be shipped in a DDR crate and it couldn't be repaired at the dealer.

For HV battery recalls in US, Porsche has hired a contractor to replace the modules. Link to thread for one of the recalls.
For HV battery module replacement outside of recalls, modules can be replaced at US dealers. Some dealers need to wait for Porsche battery expert to fly-in to supervise the work. Other dealers with staff that has been trained and had sufficient experience can do HV battery module replacement without the need for fly-in Porsche battery expert.

Situation is different outside US.

 

[Gino]

Apparently still in the process of getting the EV “sealegs”.
I’ve had the same experience with my Taycan. I usually find out more on this forum before I hear anything from Porsche concerning an issue with my vehicle. It took over 6 months just to find out if I could use my 120V charger for more than 12 hours and to charge above 80% in my garage.
I finally got a response last month from PCNA when they actually told me my VIN had been cleared of the battery recalls so I can charge as long as I want at 120V in my garage and up to 100% without any risk of damaging my battery or causing a fire.
I wish I had recorded her response to me since I have the sneaking suspicion that she told me everything was ok for my VIN just to get me to stop calling.
I’ve received nothing in writing stating I am no longer a part of the battery recalls.
I guess I’ll find out one way or another between now & 2030 when my battery warranty expires.
So far so good but still keeping my fingers crossed.
Just for insurance I’m likely purchasing another Porsche in the next year or so but it’s likely not an EV. Most likely a convertible.