Porsche first in US sales satisfaction for second year in a row - J.D. Power - Nov. 7, 2024

[Tooney]

Customer satisfaction with the vehicle purchase process

https://www.jdpower.com/sites/default/files/file/2024-11/2024145 U.S. SSI.pdf

Customers rated brands on six aspects of buyer satisfaction for the new car buying process. Porsche earned the highest ratings from customers across all six scored categories in the study including satisfaction with delivery process; dealer personnel; working out the deal; paperwork completion; dealership facility; and dealership website.

“We are thrilled to receive this award for the second year in a row,” said Timo Resch, President and CEO of Porsche Cars North America (PCNA). “Our commitment to our customers is longstanding and core to our work as we strive to provide exceptional experiences. The devotion and diligence of our colleagues in our network of more than 200 independently owned and operated Porsche Centers and the staff of Porsche Cars North America is second to none. It’s gratifying those efforts are recognized once again.”
https://press.porsche.com/prod/pres...onid=1637199&hl=unternehmen-presseinformation

 

[paolosam75]

That is a great achievement !

 

[Vercingetorix]

I am realizing my theory is true. A lot of whiny little bitches on this forum.

 

[Tooney]

Survey of new car buying process has little/nothing to do with long term reliability and satisfaction.

 

[Gino]

Customer satisfaction with the vehicle purchase process

https://www.jdpower.com/sites/default/files/file/2024-11/2024145 U.S. SSI.pdf

Customers rated brands on six aspects of buyer satisfaction for the new car buying process. Porsche earned the highest ratings from customers across all six scored categories in the study including satisfaction with delivery process; dealer personnel; working out the deal; paperwork completion; dealership facility; and dealership website.

“We are thrilled to receive this award for the second year in a row,” said Timo Resch, President and CEO of Porsche Cars North America (PCNA). “Our commitment to our customers is longstanding and core to our work as we strive to provide exceptional experiences. The devotion and diligence of our colleagues in our network of more than 200 independently owned and operated Porsche Centers and the staff of Porsche Cars North America is second to none. It’s gratifying those efforts are recognized once again.”
https://press.porsche.com/prod/pres...onid=1637199&hl=unternehmen-presseinformation

I can’t argue with this news. It’s one of the reasons I bought my Taycan and my previous Porsche. Service is second to none. Service advisors are all excellent and the after sales efforts by my dealer is what makes me look forward to my next purchase.
No other car manufacturer has ever had me looking forward to my next vehicle purchase.
They’re not perfect but they always try to make it right. That’s all I can ask from Porsche.